AI WhatsApp chatbot for UAE businesses — answer every message, instantly
Customers expect a reply on WhatsApp within minutes, not the next business day. A chat automation answers the common questions the moment they come in — pricing, hours, availability — and hands off to your team the instant a real person is actually needed.
Why WhatsApp is where the delay actually happens
Most customer messages arrive outside business hours, or while staff are already busy with someone in front of them.
A customer messaging your business on WhatsApp expects the same instant response they'd get from a friend — and when that doesn't happen, they don't wait, they message a competitor instead. Hiring someone to watch WhatsApp full-time rarely makes sense for an SME; a chat automation covers the repetitive first-contact questions around the clock, so the only messages reaching a staff member are the ones that actually need a person.
How the system actually works
Built honestly — here's the real architecture, not a marketing simplification.
Real-time Cloud API webhook
Meta's WhatsApp Business Cloud API sends your message to us the instant it arrives — event-driven, not a script checking every few minutes. Replies go out through the same API, using your own WhatsApp Business number.
Rule-based intent handling
A state machine tracks each conversation and matches what's being asked — booking, pricing, hours, "I want a person" — against clear, deterministic logic. It's not a language model guessing; you can see exactly why it replied the way it did.
Human handoff, no lost context
When a message doesn't match a known intent, or a customer asks for a person directly, the automation stops replying and flags the thread for your team — who reply in the same WhatsApp conversation, no separate app.
Self-hosted, your number, your data
Runs on standard hosting under your own WhatsApp Business number — not a shared rented line or a black-box SaaS platform holding your conversation history.
Pricing — no hidden markup
A flat monthly fee for the automation itself, plus Meta's own per-message rate charged directly to your Meta Business account — we add nothing on top of that.
AED 179 / month — Starter
Core automation: greeting, hours, pricing/FAQ answers, human handoff. Suited to a single-location business getting started with WhatsApp automation.
AED 479 / month — Growth
Everything in Starter, plus booking/reservation flow and appointment reminders (see our appointment reminder system) tied into the same conversation.
AED 879 / month — Multi-flow
Multiple booking/service flows, catalog or menu-style browsing in-chat, and priority support for busier or multi-location businesses.
0% markup — on Meta's messaging fees only. The AED 179/479/879 monthly fee above is what you pay us for building and running the automation. Separately, Meta charges its own per-conversation messaging rate directly to your Meta Business account — we don't add anything on top of that line item, so it's always checkable against your own Meta invoice.
Where this stands right now
Being direct about what's built versus what's proven.
The core engine is built and working today. You can try the interaction pattern itself — customer view and agent console side by side — on our live chatbot demo. A full booking-and-reminder version of this same architecture is currently in active testing (see our appointment reminder system), being refined before wider rollout. We'd rather show you exactly where it stands than oversell a finished product it isn't yet.
This pairs naturally with a clinic website build or a restaurant website build.
Common questions
HexWeb's flat monthly fee runs AED 179, 479, or 879 depending on features. Separately, Meta charges its own per-conversation messaging rate directly to your Meta Business account — we add 0% markup on that, so it's checkable against your own Meta invoice.
It's rule-based: a state machine matches common questions and booking requests to clear logic, rather than a language model generating open-ended replies. That makes it predictable and auditable, and it hands off to a real person for anything outside that.
Yes — it connects to your own number through Meta's WhatsApp Cloud API, not a shared or rented line, so you keep ownership of the number and the conversation history.
Yes, from the Growth tier up — the same automation can send appointment reminders ahead of a booking, using the same architecture as our dedicated appointment reminder system.
Tired of answering the same WhatsApp questions all day?
Tell us how customers currently message you and we'll show you exactly what an automation would handle — free, no obligation.
Talk to us about your WhatsApp